Hugs & Stitches
2346 O'Brien Road, SW
Grand Rapids, Michigan 49534
The best & quickest way to get a hold of us is via email,
you will get a response MUCH faster by emailing. Please send
your email to the address listed below
If you need to reach us via phone please email us
for the number.
Please read our entire terms and conditions of ordering carefully before
placing an order.
If you have any questions PLEASE email
us.
*BY PLACING AN ORDER YOU ARE AGREEING TO OUR TERMS
LISTED BELOW*
 Orders that are refused or any items
returned that are not damaged with incur a 20% restocking fee. So
please purchase wisely.
We cannot accept returns or issue
refunds on patterns, clearance items, sale items or shipping charges. All returns
must be approved by us first BEFORE you send anything back and
you must contact us within 3 days of receiving the items to for
approval to send them back. We must receive the items being
returned within 10 days of approval.
All prices on this site are in US Dollars.
**Our Prices DO NOT include shipping
and WE DO NOT SHIP FOR FREE Actual shipping charges are ALWAYS added to
the order after we have it packed and weighed** So do not mail a
money order until we have informed you have the shipping costs.
We ship using the US postal service
with a delivery confirmation and shipping
costs are calculated after your order has been packed and weighed and are
added to your order sub total when invoiced. **No
shipping costs will show up in the shopping cart** Insurance is
recommended for your safety, but we do not add it unless you request
it, we are not responsible for lost or damaged items if you did not
ask for insurance. You can request insurance in the comments section
when you check out. Orders shipped uninsured are at the customers risk. We cannot replace or refund any orders lost or damaged that have not been
insured. If an order is received damaged you will need notify us immediately.
You are required to save the box and packing material for 14 days
just in case the
US Postal Service or UPS wants to inspect the damage before paying the claim. We will try to
confirm all online orders within 24 hours. We will also email you with
your order total when
your order has shipped.
We require all orders be paid with a credit card or money
order/certified check or paypal. We do not accept personal or business
checks and do not offer COD shipments.
If you place an on-line order and choose
not to submit credit card information for payment (phone/fax checkout option),
its your responsibility to get your payment info to us via email, telephone or
fax. We will not call or contact you for it. You can note
"Money Order" in the comment section of the shopping
cart check out. We will email you once we have the shipping cost
calculated so do not send in a money
order until you know the shipping charges.
**WE DO NOT ACCEPT PERSONAL OR
BUSINESS CHECKS**
Any personal or business checks received in the mail will not be honored.
They will be marked void and returned to you.
International orders must be paid with a
credit card or paypal.
Items ordered that are out of stock will
are not placed on backorder and you will have to re-order the items at a later
date when they are again available.
Any order discrepancies found
must be reported to us immediately in order to receive an adjustment or
replacement. Returns must be reported to us within 3 days from the
date you received the order, NO EXCEPTIONS. You must contact us via phone or
email and let us know the items you are returning and reason for
return. You need approval from us before returning any items to
receive an exchange or refund. We are not obligated to refund or
replacement any returned items that we have not been pre-approved
by us. Undamaged merchandise returned must be in the
same condition as when it was sent. All shipping charges are your
expense and will not refunded. Orders that are refused or any items
returned that are not damaged with incur a 20% restocking fee. So
please purchase wisely.
We cannot accept returns or issue
refunds on clearance items, sale items, patterns or shipping charges.
We do not
allow anyone the use of our graphics or products images. All
of our product images and graphics on this website belong to us and are
copyrighted. All our graphics and and product images have been digitally
watermarked and can be traced if used. So please don't.
*It can take up to 5 business days
for your order to be processed and shipped*
Payment Methods
Visa/MasterCard
Discover
American Express
Money Order/Certified Checks
NO PERSONAL CHECKS
Secure Shopping Cart
This is the easiest and a very safe way to place an
order. When you see an item you want to order simply click on the "PURCHASE" button and that will place the item in a shopping cart. When you are all
through shopping click on the "CHECKOUT NOW" button on any product
page or the "VIEW SHOPPING CART" button on the left side menu to finish the
transaction. The shopping cart will total your order, please remember that
no shipping charges will show in at this time. We will add the actual shipping
costs when you order is shipped out. If you
are ordering in Michigan sales tax will be added to
your order. Choose your method of payment and check that you agree to our
terms and conditions of the sale and last step is to click on the
"CHECK OUT NOW" button to submit the order. If you would rather mail or fax your
order, simply print out the shopping cart form, or print out the no graphics
order form fill it out completely and make sure to include product number and description then mail or fax it to us.
**Shipping charges are not included in the price of the items and actual
shipping costs will be added to your order after it has been packed and
weighed**
Our standard shipper is the US Postal service for both domestic and
international shipments.
Printable Order Form (click
here)
Click here to if you would like to print out an order form to mail or fax
fax orders to: 866-262-8733
Order by Mail
Hugs and Stitches™
2346 O'Brien Road, SW
Grand Rapids, Michigan 49534
*When paying by mail we will only hold the
items in your order for 5 days. We cannot guarantee
the
items ordered will still be available if payment is received after 5 days
from the order date*
AIf you have any questions, please call or
us at
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